: Mohamad Saleem, Microsoft Senior Support Escalation Engineer Previously, starting with Microsoft Live Communications Server 2003, Mohamad worked with customers and the product team on critical issues for all UC products, including identifying product improvements through deep product knowledge. As a Senior Support Escalation Engineer, Mohamad currently works with the Lync Beta team testing and supporting customers on future releases of Lync products. Today’s article, the second in the series, comes from our esteemed colleague, Mohamad Saleem. Teach a man to fish and you feed him for a lifetime.” Well, that is our intention with this series: To help you solve your own issues within specific areas with the same prescriptive steps that Microsoft Support engineers use to troubleshoot the issue. You know the saying: “Give a man a fish and you feed him for today. These incidents are picked based on areas seeing top support volume. In each article in this new NextHop series, senior Microsoft Support engineers walk you through a real-life support case, giving an insider’s view into the systematic approach they use to troubleshoot the issue. The Microsoft Support Team works around the clock to assist customers in troubleshooting issues with Lync Server.
First published on TECHNET on Jun 21, 2012 Microsoft Lync Server 2010 Group Chat is available for download here. Microsoft Lync Group Chat is available for download here. Microsoft Lync Server 2010 Attendee is available for download here. Microsoft Lync Server 2010 SDK is available for download here. Microsoft Lync Server 2010 RTM is available for download here. “For optimal performance, the Resource Kit tools should be installed in the same environment and with the same specifications that are required for Lync Server 2010.”
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Tools that also have files are in their own sub folders,” the software giant added. Tools that are self-contained executables are in this folder. msi installs all the tools in \Program Files\ Microsoft Lync Server 2010\ResKit. “Run OCSResKit.msi to do a simple installation. The Resource Kit Tools are accompanied by documentation in which Microsoft has detailed each solution. Of course, Microsoft supplies IT pros with not just the tools but also the documentation necessary streamline their usage.
“We encourage IT administrators to use these tools to more easily manage Lync Server 2010.” The SEFAUtil tool can be used to set up delegate call forwarding and answering for users. “For example, the Web Conf Data tool can be used to more easily control data that’s uploaded by users during an online meeting. “These tools are provided to help make some routine tasks easier for IT administrators who deploy and manage Lync Server 2010,” Microsoft stated.
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Available free of charge from the Microsoft Download Center, the Lync Server 2010 Resource Kit Tools are set up to help IT administrators simplify the deployment and administration of Lync Server 2010.Īccording to Microsoft, “The Microsoft Lync Server 2010 Resource Kit Tools contain the following tools: ABSConfig Audio Extractor Bandwidth Policy Service Monitor Bandwidth Utilization Analyzer Call Parkometer DBAnalyze Error Log Replayer Error String Display LCSSync MsTurnPing Network Configuration Viewer Response Group Agent Live Response Group Export-Import SEFAUtil Snooper TopologyValidator and Watson Support Tool for Lync Phone Edition. This where the Microsoft Lync Server 2010 Resource Kit Tools come in. In this regard, there tasks associated with the processes of deploying and managing Lync Server 2010 which can be streamlined.
Microsoft recently releases its next generation unified communications platform, and the company is also providing a range of additional resources designed to simplify the work of IT professionals.
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